Terms & Conditions

Effective Date: 26 June 2026
Last Updated: 26 June 2026

Brand: 08 / Zero Eight Fashions
Website: www.zeroeightfashion.com
Support Email: support@zeroeightfashion.com

Welcome to 08 / Zero Eight Fashions.

These Terms & Conditions explain the rules for using our website, placing orders, making payments, accessing product information, using promo codes, submitting reviews, and interacting with our brand online.

By accessing our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use the website or place an order.

1. About Us

08 / Zero Eight Fashions is a fashion and lifestyle brand engaged in the sale of apparel, T-shirts, menswear, and related merchandise through its official website and authorized digital channels.

All references to "08," "Zero Eight Fashions," "Company," "we," "us," or "our" refer to Zero Eight Fashions and its authorized team.

All references to "User," "Customer," "you," or "your" refer to any person who visits the website, creates an account, places an order, communicates with us, or uses our services.

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

1. You have read and understood these Terms.

2. You agree to follow these Terms.

3. You agree to our other published policies.

4. You are legally eligible to enter into a contract.

5. The information provided by you is accurate and complete.

These Terms form a legally binding agreement between you and 08 / Zero Eight Fashions.

3. Eligibility to Use the Website

You must be at least 18 years old to place an order or create an account on our website.

If you are under 18, you may use the website only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that you are legally competent to enter into a contract under applicable Indian laws.

We reserve the right to cancel orders, restrict access, or suspend accounts if we believe a user has misrepresented their age, identity, or eligibility.

4. User Account

You may be required to create an account to access certain features such as order history, saved addresses, tracking details, promo codes, gift cards, or faster checkout.

When creating or using an account, you agree to:

1. Provide accurate and updated information.

2. Keep your login details confidential.

3. Not share your account credentials with others.

4. Notify us immediately if you suspect unauthorized access.

5. Use only one genuine account for personal use.

You are responsible for all activity that takes place through your account.

08 / Zero Eight Fashions will not be responsible for loss or damage caused by unauthorized account access due to your negligence, shared passwords, compromised OTPs, or incorrect information.

We reserve the right to suspend, restrict, or delete accounts that are found to be involved in fraud, misuse, fake orders, promo code abuse, repeated policy violations, or suspicious activity.

5. Website Use Rules

You agree to use our website only for lawful and genuine purposes.

You must not:

1. Use the website for illegal, fraudulent, harmful, or abusive activity.

2. Attempt to hack, damage, disrupt, or interfere with website operations.

3. Use bots, scrapers, crawlers, or automated tools to extract data.

4. Copy, reproduce, or misuse website content, images, designs, or brand assets.

5. Create fake accounts or multiple accounts to misuse discounts, offers, or promo codes.

6. Upload or share false, abusive, obscene, defamatory, hateful, or unlawful content.

7. Impersonate another person, brand, employee, or company representative.

8. Submit fake reviews, false complaints, or misleading information.

9. Misuse payment systems, return policies, exchange policies, or gift cards.

10. Violate any applicable law or third-party rights.

If we find any violation, we may:

1. Restrict your access to the website.

2. Cancel your order.

3. Suspend or terminate your account.

4. Reject returns, exchanges, or promo code claims.

5. Report the matter to relevant authorities, if required.

6. Take legal action where necessary.

6. Product Information

We make reasonable efforts to display accurate product information on our website, including product name, size, color, design, fabric, fit, pricing, and availability.

However, you understand that:

1. Product colors may slightly vary due to screen settings, lighting, photography, or editing.

2. Product measurements may have minor variations due to garment construction.

3. Product images are for reference and styling purposes.

4. Actual product appearance may slightly differ from website images.

5. Availability of products, sizes, and colors is subject to stock.

Minor differences in color, shade, print placement, texture, measurement, or finish will not be treated as defects unless there is a clear manufacturing issue or major mismatch from the product description.

Customers are encouraged to check product descriptions, size charts, and care instructions carefully before placing an order.

7. Product Availability

All products listed on our website are subject to availability.

08 / Zero Eight Fashions follows a limited-drop model for selected designs. This means some products may not be restocked once sold out.

We reserve the right to:

1. Modify product listings.

2. Remove products from the website.

3. Limit product quantities.

4. Cancel orders if stock is unavailable.

5. Correct errors in product information or pricing.

If a product becomes unavailable after payment, we will notify you and process the eligible refund or credit as per the applicable policy.

8. Pricing

All prices displayed on the website are listed in Indian Rupees (INR) unless stated otherwise.

Prices are generally inclusive of applicable GST unless clearly mentioned separately.

We reserve the right to change product prices, discounts, offers, and promotional campaigns at any time without prior notice.

Price changes will not affect orders that have already been confirmed and paid for, unless there is a clear technical error, pricing error, or fraudulent activity.

If a product is listed at an incorrect price due to a technical issue, typographical error, or system malfunction, we reserve the right to cancel the order and process the eligible refund.

9. Payment Terms

We accept available payment methods displayed at checkout, which may include:

1. Credit card

2. Debit card

3. UPI

4. Net banking

5. Wallets

6. Gift cards

7. Cash on Delivery, if available

8. Other payment options supported by our payment partners

All online payments are processed through secure third-party payment gateways.

We do not store full card details, CVV, UPI PIN, banking passwords, or other sensitive payment credentials.

Payment confirmation is subject to authorization from the payment gateway, bank, card network, or payment service provider.

If payment fails, remains pending, or is not verified, the order may not be confirmed.

10. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

An order confirmation only means that we have received your order request.

Final acceptance of the order is subject to:

1. Payment verification

2. Stock availability

3. Address verification

4. Internal order review

5. Fraud and risk checks

6. Successful processing and dispatch preparation

We reserve the right to cancel or hold any order if it fails internal checks or appears suspicious.

11. Order Processing and Fulfilment

Orders are usually processed within 24 to 48 working hours after successful payment confirmation.

Processing Includes

1. Order verification

2. Payment confirmation

3. Product quality check

4. Packing

5. AWB generation

6. Handover to courier partner

Working hours exclude Saturdays, Sundays, and public holidays.

Delivery timelines begin only after dispatch and are governed by our Shipping Policy.

12. Order Cancellation by Customer

Customers may request cancellation only before the order is processed, packed, AWB generated, or dispatched.

To Request Cancellation

Email us immediately at:

ordersupport@zeroeightfashion.com

Email Subject Line

Cancellation Request: [Order ID]

Once an order enters processing, packing, AWB generation, or dispatch stage, it cannot be cancelled.

Pre-orders may have separate cancellation terms mentioned on the product page or in the Shipping Policy.

13. Order Cancellation by the Company

08 / Zero Eight Fashions reserves the right to cancel any order, fully or partially, in the following cases:

1. Product is out of stock.

2. Payment fails or is not verified.

3. Incorrect pricing or product information was displayed.

4. Delivery location is not serviceable.

5. Order appears suspicious or fraudulent.

6. Customer details are incomplete or incorrect.

7. Customer has repeated policy violations.

8. Product is discontinued.

9. Courier restrictions prevent fulfilment.

10. Any legal, operational, or technical issue prevents fulfilment.

If we cancel a prepaid order, the eligible refund will be processed as per our applicable policy and payment gateway timelines.

14. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

By Placing an Order, You Agree That:

1. Delivery timelines are estimates.

2. Delivery depends on courier partner serviceability and performance.

3. Delays may occur due to logistics, weather, holidays, customs, remote location access, or force majeure events.

4. We are not responsible for delays caused by third-party courier partners.

5. Once the order is handed over to the courier partner, transit handling is managed by the logistics provider.

We will make reasonable efforts to assist customers with tracking and courier coordination.

For complete details, please refer to our Shipping Policy.

15. Return to Origin and Failed Delivery

If an order cannot be delivered due to incorrect address, customer unavailability, refusal to accept delivery, unreachable phone number, or failed delivery attempts, the shipment may be returned to us as Return to Origin (RTO).

In Such Cases

1. Original shipping charges may not be refunded.

2. Re-shipping charges may apply.

3. Re-dispatch will be subject to customer confirmation.

4. Additional charges must be paid before re-shipping, if applicable.

5. If the customer does not respond, the order may be cancelled or handled as per our internal policy.

Customers are responsible for providing accurate delivery details and being available to receive the order.

16. Returns, Exchanges and Refunds

Returns, exchanges, credit notes, and refunds are governed by our Refund & Exchange Policy, which forms part of these Terms.

In General

1. Eligible exchange requests must be raised within the specified timeline.

2. Products must be unused, unwashed, undamaged, and returned with original tags and packaging.

3. All returned products are subject to quality inspection.

4. We may reject returns or exchanges that do not meet our policy conditions.

5. Approved returns may be resolved through replacement, exchange, gift card, promo code, or credit note.

6. We do not offer cash refunds or refunds to the original payment method for regular return or exchange cases, unless required by law or approved by the Company.

7. Shipping charges are generally non-refundable.

For complete details, please refer to our Refund & Exchange Policy.

17. Damaged, Defective, Wrong or Missing Products

If you receive a damaged, defective, wrong, or missing product, you must contact us within 48 hours of delivery at:

support@zeroeightfashion.com

Email Subject Line

Order Issue: [Order ID]

You Must Provide

1. Order ID

2. Product photographs

3. Packaging photographs

4. Invoice or order confirmation

5. Unboxing video, if available or requested

6. Clear description of the issue

After verification, we may offer replacement, exchange, credit note, or any other suitable resolution as per our policy.

Claims raised after the allowed timeline may be rejected.

18. Gift Cards, Promo Codes and Credit Notes

Gift cards, promo codes, and credit notes are subject to their own conditions.

Unless Stated Otherwise

1. They are non-transferable.

2. They cannot be redeemed for cash.

3. They must be used before expiry.

4. They may be valid only for selected products or categories.

5. They cannot be applied retrospectively to previous orders.

6. They may not be combined with other offers unless permitted.

7. Lost, expired, deleted, or unused codes may not be reissued.

Credit notes issued against approved returns or exchanges are governed by the Refund & Exchange Policy.

Gift cards are usually valid for 6 months from the date of issue, unless stated otherwise.

19. Pre-Orders

Certain products may be available on a pre-order basis.

If a product is marked as Pre-Order, it means the product is available for booking but will be dispatched later according to the estimated date mentioned on the product page.

By Placing a Pre-Order, You Agree That

1. Full payment may be required at the time of placing the order.

2. Dispatch timelines are estimates and may change due to production, supplier, or logistics delays.

3. Pre-orders may not be cancellable unless specifically allowed.

4. If we are unable to fulfil the pre-order within the applicable timeline, we may offer cancellation, refund, credit note, or alternate resolution.

Please read the product description carefully before placing a pre-order.

20. Limited Period Sale Terms

From time to time, 08 / Zero Eight Fashions may run limited-period sales, offers, or promotional campaigns.

Sale offers may apply only to selected products and not to the entire website.

Sale Products Are Subject To

1. Limited stock availability

2. Selected sizes and colors

3. Promotional pricing

4. Sale period limitations

5. Specific return and exchange restrictions

Unless stated otherwise, sale products may not be eligible for return, refund, or exchange except in cases of verified manufacturing defect, wrong product delivery, or any issue required to be addressed under applicable law.

21. Sale Product Returns and Exchanges

For sale products, the following conditions may apply:

1. No return or exchange for size or fit issues.

2. No return or exchange for color or style preference.

3. No return or exchange for change of mind.

4. No return or exchange due to incorrect ordering by the customer.

5. No compensation for delivery delay caused by courier or force majeure events.

6. Manufacturing defect claims will be accepted only after internal quality inspection.

The final decision on defect verification and eligibility will be made by our quality check team.

Sale-specific terms will apply in addition to these Terms and the Refund & Exchange Policy.

If there is any conflict between sale-specific terms and general terms, sale-specific terms will apply only for the relevant sale product or campaign.

22. Cash on Delivery

Cash on Delivery (COD), if available, may be offered only for selected locations, products, order values, or campaigns.

COD Availability Depends On

1. Courier partner serviceability

2. Delivery location

3. Order value

4. Fraud and risk checks

5. Internal approval

6. Customer order history

08 / Zero Eight Fashions reserves the right to disable, reject, or withdraw COD for any order before dispatch.

23. Privacy and Data Protection

We respect your privacy and handle your personal data in accordance with our Privacy Policy and applicable Indian data protection laws.

We May Collect and Process Information Such As

1. Name

2. Phone number

3. Email address

4. Shipping address

5. Billing address

6. Order details

7. Payment status

8. Website usage details

9. Communication preferences

Your information may be used for order processing, delivery, customer support, fraud prevention, legal compliance, marketing communication where permitted, and service improvement.

For full details, please refer to our Privacy Policy.

24. Intellectual Property

All content on the website belongs to 08 / Zero Eight Fashions or its authorized licensors.

This Includes

1. Brand name

2. Logos

3. Product images

4. Designs

5. Graphics

6. Website layout

7. Text

8. Videos

9. Product descriptions

10. Packaging concepts

11. Marketing material

12. Software and user interface elements

You may not copy, reproduce, modify, distribute, sell, publish, display, or commercially use any website content without prior written permission from 08 / Zero Eight Fashions.

Unauthorized use of our intellectual property may result in legal action.

25. User Content, Reviews and Testimonials

Customers may submit reviews, ratings, comments, photographs, videos, testimonials, or feedback.

By Submitting Such Content, You Confirm That

1. The content is original and truthful.

2. The content does not violate any law or third-party rights.

3. The content is not abusive, fake, misleading, defamatory, obscene, or harmful.

4. You permit us to use, display, publish, edit, or share the content for marketing, promotional, website, or brand communication purposes.

We reserve the right to moderate, remove, reject, or edit user content that violates these Terms or our brand standards.

We do not guarantee that all reviews or testimonials will be published.

26. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external services.

These third-party platforms are not owned or controlled by us.

We Are Not Responsible For

1. Third-party website content

2. Third-party privacy practices

3. Payment gateway downtime

4. Courier tracking errors

5. External service failures

6. Any loss caused by using third-party platforms

Customers are advised to review the terms and policies of third-party platforms before using them.

27. No Warranty

We make reasonable efforts to keep our website functional, accurate, and secure.

However, we do not guarantee that:

1. The website will always be available without interruption.

2. The website will be error-free.

3. All product information will be completely free from mistakes.

4. Delivery will happen on a specific date.

5. All products will always be available.

6. All colors or sizes will appear exactly the same across devices.

7. The website will be free from technical issues at all times.

The website and products are provided on an "as available" basis, subject to applicable laws and published policies.

28. Limitation of Liability

To the maximum extent permitted by law, 08 / Zero Eight Fashions shall not be liable for indirect, incidental, special, punitive, or consequential losses.

This Includes Loss or Damage Caused By

1. Courier delays

2. Website downtime

3. Payment gateway failure

4. Incorrect customer details

5. Product unavailability

6. Misuse of account credentials

7. Third-party service failure

8. Force majeure events

9. Customer failure to follow product care instructions

10. Minor product variations

Our total liability for any direct claim related to an order shall not exceed the amount paid by the customer for that specific order.

Nothing in these Terms limits any statutory rights available to consumers under applicable law.

29. Indemnity

You agree to protect and hold harmless 08 / Zero Eight Fashions, its owners, directors, employees, partners, service providers, and affiliates from claims, losses, damages, penalties, costs, or legal expenses arising from:

1. Your breach of these Terms.

2. Your violation of any law.

3. Your misuse of the website.

4. Your fraudulent or abusive conduct.

5. Your violation of third-party rights.

6. Your submitted reviews, content, or claims.

7. Your incorrect order, delivery, or account information.

8. Your misuse of promo codes, gift cards, or return policies.

This obligation continues even after your account is closed or your use of the website ends.

30. Force Majeure

08 / Zero Eight Fashions shall not be responsible for failure or delay in performance caused by events beyond reasonable control.

Such Events May Include

1. Natural disasters

2. Fire

3. Floods

4. Earthquakes

5. Cyclones

6. War

7. Terrorism

8. Civil unrest

9. Government orders

10. Lockdowns

11. Pandemics

12. Strikes

13. Labour issues

14. Courier disruptions

15. Transport delays

16. Customs delays

17. Cyber-attacks

18. Technical failures

19. Power failures

20. Third-party service failures

During such events, our obligations may be suspended or delayed without liability.

31. Grievance Redressal

For complaints related to orders, delivery, refund, exchange, website use, or customer support, customers may contact us at:

Grievance Redressal Officer

Name: Rohith Nagunuri

Designation: Grievance Redressal Officer

Email: support@zeroeightfashion.com

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Excluding: Saturdays, Sundays, and public holidays

Your Complaint Should Include

1. Customer name

2. Order ID, if applicable

3. Registered email address

4. Contact number

5. Nature of complaint

6. Supporting documents, screenshots, images, or videos

We will acknowledge complaints within 48 hours and make reasonable efforts to resolve them within 15 to 30 days, depending on the nature of the issue and involvement of third parties.

32. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or related to these Terms, website use, orders, payments, products, delivery, returns, or exchanges shall be subject to the exclusive jurisdiction of the courts located at [Insert City and State], India.

33. Changes to These Terms

08 / Zero Eight Fashions reserves the right to update, modify, suspend, or replace these Terms at any time.

Updated Terms will be posted on the website and will become effective from the date of posting unless stated otherwise.

Customers are encouraged to review these Terms periodically.

Continued use of the website or placing orders after updates means you accept the revised Terms.

34. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to remain valid and enforceable.

35. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, FAQ, product descriptions, and other published policies, form the complete agreement between you and 08 / Zero Eight Fashions regarding use of the website and purchase of products.

36. Contact Information

For General Support

Email: support@zeroeightfashion.com

For Order Support

Email: support@zeroeightfashion.com

For Legal or Grievance-Related Communication

Email: support@zeroeightfashion.com

Website: www.zeroeightfashion.com

Phone / WhatsApp: +91 90 90 80 80 08

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

37. Final Acknowledgement

By using the website, creating an account, placing an order, making a payment, using a gift card, submitting a review, or communicating with 08 / Zero Eight Fashions, you confirm that you have read, understood, and agreed to these Terms & Conditions.