Shipping Policy

Effective Date: 26 June 2026
Brand: 08 / Zero Eight Fashions
Website: www.zeroeightfashion.com
Support Email: support@zeroeightfashion.com

At 08 / Zero Eight Fashions, we are committed to delivering every order with care, clarity, and reliability. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled in case of delays, failed delivery, return-to-origin cases, or logistics-related concerns.

This Policy applies to all orders placed through the official 08 / Zero Eight Fashions website or any other authorized digital sales channel.

By placing an order with us, you agree to the terms mentioned below.

1. General Shipping Policy

08 / Zero Eight Fashions ships products through trusted third-party logistics partners and courier aggregators.

We make reasonable efforts to process and dispatch orders within the stated timelines. However, once an order is handed over to the courier partner, delivery timelines and transit handling are managed by the logistics provider.

The Company may assist customers with tracking, escalation, and courier coordination, but final delivery performance depends on the courier partner and serviceability of the delivery location.

2. Order Confirmation

Once an order is successfully placed, the customer will receive an order confirmation through email, SMS, WhatsApp, or any other available communication channel.

Order confirmation is subject to:

  1. Successful payment verification

  2. Product availability

  3. Internal order review

  4. Accurate customer and shipping details

08 / Zero Eight Fashions reserves the right to cancel any order if payment verification fails, stock is unavailable, incorrect details are provided, or the order appears suspicious, fraudulent, or non-compliant with our policies.

3. Order Processing Timeline

Orders are usually processed within 24 to 48 working hours after successful payment confirmation.

Processing includes:

  1. Payment verification

  2. Order review

  3. Product quality check

  4. Packing

  5. Handover preparation for dispatch

Working hours exclude Saturdays, Sundays, and public holidays.

Please note that order processing time is separate from delivery time. Delivery timelines begin only after the order has been dispatched and handed over to the logistics partner.

During high-demand periods, festive seasons, sale events, technical issues, or operational delays, processing may take longer than usual. In such cases, we will make reasonable efforts to inform affected customers.

4. Order Modification and Cancellation

Customers may request order modification or cancellation only before the order is processed or dispatched.

To request modification or cancellation, customers must email:

support@zeroeightfashion.com

Email Subject Line

Order Modification / Cancellation Request: [Order ID]

Once an order has been processed, packed, dispatched, or handed over to the courier partner, it cannot be modified or cancelled.

Customers are advised to carefully check the following details before completing the order:

  1. Product name

  2. Size

  3. Color

  4. Quantity

  5. Shipping address

  6. Phone number

  7. Email address

08 / Zero Eight Fashions will not be responsible for delays, failed deliveries, or Return-to-Origin (RTO) cases caused by incorrect or incomplete customer information.

5. Pre-Order Policy

Certain products may be available on a Pre-Order basis. Such products will be clearly marked as Pre-Order on the product page.

By placing a pre-order, the customer understands that the product is not immediately available for dispatch and will be shipped only after it becomes available at our facility.

Estimated dispatch timelines for pre-order products will be mentioned on the product page wherever applicable.

Pre-orders cannot be cancelled, modified, or refunded once placed, except in the following cases:

  1. The Company is unable to procure the product.

  2. The product is discontinued.

  3. The product cannot be dispatched within the estimated availability period.

  4. The Company cancels the pre-order due to operational reasons.

In such cases, the customer will be informed and the eligible amount will be refunded to the original payment method or handled as per the applicable refund process.

6. Shipping Methods and Delivery Partners

08 / Zero Eight Fashions ships orders through third-party logistics partners, courier aggregators, and affiliated delivery service providers.

Courier allocation may depend on:

  1. Delivery pin code

  2. Serviceability

  3. Shipment weight

  4. Delivery priority

  5. Logistics availability

  6. Courier partner performance

The Company does not own or directly control third-party courier operations. Therefore, while we coordinate with logistics partners, we cannot guarantee courier performance after dispatch.

7. Serviceable Locations

08 / Zero Eight Fashions may offer domestic and international shipping, subject to courier serviceability.

If a customer's location is not serviceable, the Company may:

  1. Inform the customer before dispatch.

  2. Cancel the order.

  3. Process the eligible refund as per the applicable policy.

For remote locations, delivery may take longer than usual.

For international orders, delivery may be affected by customs clearance, import checks, local taxes, courier restrictions, or destination country regulations.

8. Estimated Delivery Timeline

The estimated delivery period starts only after the order is dispatched.

Typical delivery timelines may vary depending on:

  1. Customer location

  2. Courier partner

  3. Pin code serviceability

  4. Weather conditions

  5. Public holidays

  6. Sale or festive rush

  7. Customs clearance for international orders

  8. Force majeure events

Delivery timelines shown at checkout or communicated through tracking links are estimates only. They are not guaranteed delivery dates.

08 / Zero Eight Fashions is not liable for compensation, refund, cancellation, or discount solely due to courier delay or late delivery.

9. Shipping Confirmation and Tracking

Once the order is dispatched, the customer will receive shipping details through email, SMS, WhatsApp, or any other available communication channel.

The shipping confirmation may include:

  1. Tracking number

  2. Courier partner name

  3. Tracking link

  4. Estimated delivery status

Customers are responsible for tracking their orders using the provided tracking link.

If there is a delay or issue after dispatch, customers may contact the courier partner directly through the tracking page or contact our support team for assistance.

08 / Zero Eight Fashions may help coordinate with the courier partner, but we cannot guarantee the final outcome of courier investigations.

10. Shipping Charges

Shipping charges are calculated at checkout based on:

  1. Delivery location

  2. Order value

  3. Shipment weight

  4. Delivery method

  5. Domestic or international shipping

The applicable shipping charge will be displayed before final payment.

Shipping charges, once paid, are generally non-refundable unless the return or cancellation is due to a verified error by 08 / Zero Eight Fashions.

11. Domestic Shipping Charges

For domestic orders within India, shipping charges may vary based on pin code, shipment weight, order value, and courier availability.

Free shipping may be offered on selected orders, products, campaigns, or minimum order values at the sole discretion of the Company.

08 / Zero Eight Fashions reserves the right to change shipping charges, free shipping limits, or delivery options at any time without prior notice.

Changes will not affect orders already placed and confirmed.

12. International Shipping Charges

For international orders, shipping charges will be calculated based on:

  1. Destination country

  2. Product weight

  3. Courier mode

  4. Delivery speed

  5. Customs and export handling requirements

Customers are responsible for any customs duties, import taxes, local levies, clearance charges, or additional fees charged by the destination country.

08 / Zero Eight Fashions is not responsible for delays caused by customs, import checks, local delivery restrictions, or international courier procedures.

International shipping charges are non-refundable unless otherwise required by applicable law or approved by the Company.

13. Third-Party Logistics Disclaimer

All orders are shipped through third-party logistics partners.

Once an order is dispatched and handed over to the courier partner, the shipment is handled by the courier network.

Transit-related issues may include:

  1. Delay in delivery

  2. Misrouting

  3. Failed delivery attempt

  4. Package damage

  5. Package tampering

  6. Package loss

  7. Shipment marked delivered but not received

  8. Courier partner non-cooperation

08 / Zero Eight Fashions will make reasonable efforts to support the customer in such cases. However, the Company shall not be liable for courier delays, third-party negligence, or transit issues beyond its control.

14. Failed Delivery Attempts

Courier partners may make limited delivery attempts at the shipping address provided by the customer.

Delivery may fail due to:

  1. Customer not available

  2. Incorrect address

  3. Incomplete address

  4. Wrong phone number

  5. Customer not responding to calls

  6. Customer refusing delivery

  7. Restricted delivery location

  8. Courier service issue

If delivery fails, the shipment may be marked as undeliverable and returned to our facility as Return to Origin (RTO).

15. Return to Origin (RTO)

If an order is returned to us due to failed delivery, incorrect address, customer unavailability, refusal to accept delivery, or any customer-related issue, the order will be treated as RTO.

In RTO cases:

  1. Original shipping charges will not be refunded.

  2. Re-shipping charges may be applicable.

  3. The customer must provide the correct shipping address.

  4. Re-dispatch will be processed only after customer confirmation and payment of applicable charges, if any.

If the customer does not respond within the required timeline after RTO notification, the Company may cancel the order and issue a credit note or refund as per its internal policy after deducting applicable charges.

16. Lost, Damaged, or Tampered Packages

If a package appears damaged, opened, or tampered with at the time of delivery, the customer should not accept the package and should immediately report the issue to us.

The customer must share:

  1. Order ID

  2. Photographs of the package

  3. Delivery proof, if available

  4. Courier remarks, if any

  5. Unboxing video, if the package was accepted

If the shipment is marked as delivered by the courier but the customer claims non-receipt, the customer must report the issue within 48 hours of the delivery status update.

08 / Zero Eight Fashions may initiate an investigation with the courier partner.

If the courier investigation confirms delivery failure, loss, or error, the Company may offer a suitable resolution as per its policies.

If the courier confirms successful delivery and no contrary evidence is available, the Company may not be liable for refund, replacement, or compensation.

17. Customer Responsibility

The customer is responsible for providing accurate and complete delivery details.

Before placing an order, the customer must ensure that:

  1. Full name is correct

  2. Complete address is provided

  3. Pin code is correct

  4. Phone number is reachable

  5. Email address is correct

  6. Someone is available to receive the package

  7. Delivery restrictions, if any, are considered

08 / Zero Eight Fashions will not be responsible for failed delivery, delay, RTO, or additional shipping cost caused by incorrect customer details or customer unavailability.

18. Return Shipping Responsibility

Return shipping responsibility will depend on the reason for return or exchange.

Return Scenario Shipping Responsibility
Wrong product delivered Company
Verified defective product Company
Verified damaged product received Company, subject to proof and approval
Eligible size exchange Company, subject to serviceability and approval
Incorrect address provided by customer Customer
Customer refused delivery Customer
Customer unavailable for delivery Customer
Unauthorized return without approval Customer
Return due to change of mind Customer, if approved by the Company

Where reverse pickup is available, the Company may arrange pickup through its courier partner.

If reverse pickup is not available, the customer may be asked to self-ship the product to the address shared by our support team.

Self-shipping reimbursement, if applicable, will be processed only after receipt, inspection, and approval of the returned product.

19. Condition of Returned Products

Any product returned to 08 / Zero Eight Fashions must be:

  1. Unused

  2. Unwashed

  3. Unworn

  4. Undamaged

  5. In original packaging

  6. With all original tags, labels, and invoice

Products that fail quality inspection may be rejected.

Rejected products may be returned to the customer at the customer's cost.

20. No Compensation for Delivery Delay

Delivery timelines are estimates and not guaranteed.

08 / Zero Eight Fashions shall not be liable to offer compensation, refund, cancellation, discount, or replacement solely because of:

  1. Courier delay

  2. Weather delay

  3. Public holiday delay

  4. Strike or transport disruption

  5. Customs delay

  6. Incorrect tracking update

  7. Courier operational issue

  8. Force majeure event

We will assist customers wherever possible, but delays caused by third-party logistics partners are beyond our direct control.

21. Force Majeure

08 / Zero Eight Fashions shall not be responsible for delay, failure, or disruption in processing, dispatch, shipping, or delivery caused by events beyond reasonable control.

Force majeure events may include:

  1. Natural disasters

  2. Floods

  3. Earthquakes

  4. Cyclones

  5. Fire

  6. War

  7. Terrorism

  8. Civil unrest

  9. National emergency

  10. Government orders

  11. Lockdowns

  12. Pandemics

  13. Strikes

  14. Courier disruptions

  15. Transport blockades

  16. Cyber-attacks

  17. Technical failures

  18. Third-party service delays

During such events, shipping and delivery obligations may be suspended or delayed without penalty.

The Company will make reasonable efforts to update customers and resume normal operations as soon as possible.

22. Public Holidays

Order processing, dispatch, delivery support, and customer service may be unavailable or delayed during public holidays.

Orders placed before or during holidays may experience additional processing or delivery time.

The Company may observe holidays including, but not limited to:

  1. New Year's Day

  2. Makar Sankranti

  3. Republic Day

  4. Maha Shivratri

  5. Holi

  6. Good Friday

  7. Eid-ul-Fitr

  8. Buddha Purnima

  9. Raksha Bandhan

  10. Independence Day

  11. Janmashtami

  12. Ganesh Chaturthi

  13. Gandhi Jayanti

  14. Dussehra

  15. Diwali

  16. Guru Nanak Jayanti

  17. Christmas Day

  18. New Year's Eve

The Company may update the holiday list from time to time.

23. Customer Support

For shipping, delivery, tracking, RTO, or logistics-related concerns, customers may contact:

Contact Information

Email: support@zeroeightfashion.com

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Closed On: Saturdays, Sundays, and public holidays

Customer queries are usually responded to within 2 business days.

Customers must include their Order ID in all communication for faster support.

24. Grievance Redressal

08 / Zero Eight Fashions is committed to resolving customer concerns in a fair, transparent, and timely manner.

For unresolved shipping or delivery-related complaints, customers may contact:

Grievance Redressal Officer

Name: Rohith Nagunuri

Designation: Grievance Redressal Officer

Email: support@zeroeightfashion.com

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Excluding: Public Holidays

Customers may raise grievances related to:

  1. Delayed delivery

  2. Failed delivery

  3. Courier issues

  4. Tracking issues

  5. Return-to-Origin concerns

  6. Non-receipt of package marked as delivered

  7. Shipping policy-related disputes

The Complaint Must Include

  1. Customer name

  2. Order ID

  3. Registered email address

  4. Contact number

  5. Nature of complaint

  6. Supporting screenshots, photographs, or documents

The Grievance Redressal Officer will acknowledge the complaint within 48 hours and will make reasonable efforts to resolve it within 15 to 30 days, depending on the complexity of the issue and involvement of courier partners.

Complaints raised through social media comments, private messages, or unofficial channels may not be treated as formal grievances unless submitted through the official support email.

25. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Shipping Policy, order shipment, delivery, return-to-origin, or logistics-related issues shall be subject to the exclusive jurisdiction of the courts located at Hyderabad, Telangana, India.

26. Policy Updates

08 / Zero Eight Fashions reserves the right to modify, update, suspend, or withdraw this Shipping Policy at any time without prior notice.

Any updated version will be posted on the official website and will become effective from the date of posting unless stated otherwise.

Customers are encouraged to review this Policy periodically before placing orders.

Continued use of the website or placement of orders after policy updates shall be considered acceptance of the revised Policy.

27. Acknowledgement

By placing an order through the official 08 / Zero Eight Fashions website or any authorized digital platform, the customer confirms that they have read, understood, and agreed to this Shipping Policy.

Shipping Support

Email: support@zeroeightfashion.com