Refund & Exchange Policy

Effective Date: 27 JUNE 2026
Brand: 08 / Zero Eight Fashions
Website: www.zeroeightfashion.com
Support Email: support@zeroeightfashion.com

At 08 / Zero Eight Fashions, we believe in delivering products that reflect quality, comfort, and style. Every order is carefully checked and packed before dispatch. However, if you receive a product that does not meet the expected condition, size, or order details, this Refund & Exchange Policy explains how we handle exchange requests, credit notes, and customer support concerns.

This Policy applies to all products purchased from the official Zero Eight Fashions website or any authorized digital sales channel.

By placing an order with us, you agree to the terms mentioned below.

1. General Policy

08 / Zero Eight Fashions follows an exchange and credit-note-based policy.

We do not offer cash refunds, bank refunds, UPI refunds, wallet refunds, card reversals, or refunds to the original payment method, except where legally required.

For eligible and approved return or exchange cases, the customer may receive:

1. A replacement product, subject to availability; or

2. A credit note / promo code equal to the value of the eligible returned product.

Shipping charges, COD charges, convenience fees, gift-wrapping charges, or any other additional charges are non-refundable.

2. Order Processing Timeline

Orders are usually processed within 24 to 48 working hours after successful payment confirmation.

Processing includes order verification, quality check, packing, and preparation for dispatch. Working hours exclude Saturdays, Sundays, and public holidays.

If there is any delay in processing before dispatch, we will make reasonable efforts to inform the customer through email, SMS, WhatsApp, or any other available communication method.

Please note that once an order is handed over to the logistics partner, delivery timelines may vary depending on the courier service, delivery location, weather conditions, public holidays, strikes, or other factors beyond our control.

3. Exchange Eligibility

Customers may request an exchange within 7 calendar days from the date of delivery. An exchange request will be accepted only if the product meets all the following conditions:

4. Exchange Allowed For

Exchange requests may be accepted in the following cases:

4.1 Size Issue

If the product size does not fit, the customer may request a size exchange for the same product, subject to stock availability.

If the requested size is unavailable, we may issue a credit note / promo code of equivalent eligible product value.

4.2 Wrong Item Delivered

If the customer receives a wrong product, wrong size, wrong color, or wrong design, the customer must raise a request within 48 hours of delivery.

The customer must share:

1. Order ID

2. Product photographs

3. Packaging photographs

4. Invoice photograph

5. Unboxing video, if requested

After verification, we will arrange the best possible resolution through replacement, exchange, or credit note.

4.3 Damaged or Defective Product

If the customer receives a damaged or defective product, the customer must report it within 48 hours of delivery.

Photographs and an unboxing video may be required to verify the claim.

Damage caused after delivery due to customer handling, washing, ironing, perfume use, stains, cuts, tears, or improper storage will not be accepted.

5. Non-Exchangeable Products

Exchange or return will not be accepted in the following cases:

1. Products that are used, worn, washed, altered, ironed, stained, perfumed, or damaged.

2. Products returned without original tags, labels, packaging, size stickers, or invoice.

3. Products damaged due to customer handling, cutting, tearing, staining, washing, water exposure, chemicals, perfume, deodorant, or ironing.

4. Exchange request raised after the allowed timeline.

5. Products marked as “Final Sale,” “Non-Returnable,” “Clearance,” “Discounted,” or “Promotional Sale.”

6. Customized, personalized, or specially made products.

7. Innerwear, hygiene-sensitive products, or any product category that may be excluded for hygiene reasons.

8. Free gifts, promotional items, or complimentary products.

9. Multiple exchange requests for the same order or product.

10. Products purchased from unauthorized sellers, resellers, or third-party sources not approved by Zero Eight Fashions.

If any product is received by us in violation of the above conditions, no exchange, replacement, refund, credit note, or promo code will be issued. The product may be returned to the customer at the customer’s cost.

6. Step-by-Step Exchange Process

Step 1: Raise an Exchange Request

The customer must raise an exchange request within 7 calendar days from delivery by emailing:

support@zeroeightfashion.com

Email subject line:

Exchange Request: [Order ID]

The email must include:

1. Customer name

2. Order ID

3. Product name

4. Reason for exchange

5. Size required, if applicable

6. Product photographs

7. Packaging photographs

8. Invoice or order confirmation

9. Unboxing video, if requested

Step 2: Review and Approval

Our support team will review the request and respond within 2 business days.

The request may be approved, rejected, or additional information may be requested.

Approval of an exchange request does not mean automatic acceptance. Final acceptance is subject to physical inspection of the returned product.

Step 3: Return Pickup or Return Shipping

Where reverse pickup is available at the customer’s pin code, Zero Eight Fashions may arrange pickup through its logistics partner.

If reverse pickup is not available, the customer may be asked to ship the product to the address provided by our support team.

The product must be packed securely to avoid damage during transit.

The return parcel must include:

1. Product in unused and unwashed condition

2. Original tags and labels

3. Original packaging

4. Invoice or order confirmation

If the product is damaged or lost during return transit due to poor packaging by the customer, the Company may reject the exchange request.

Step 4: Product Inspection

Once the returned product is received, it will go through a quality inspection. Inspection may take up to 3 business days from the date of receipt.

The inspection will check whether:

1. The product is unused

2. The product is unwashed

3. Tags and packaging are intact

4. The product is free from stains, smell, damage, or alteration

5. The returned product matches the original order details

If the product passes inspection, the exchange or credit note will be processed. If the product fails inspection, the request will be rejected.

Step 5: Exchange, Replacement, or Credit Note

After successful inspection, we may provide one of the following resolutions:

1. Replacement of the same product in the requested size, subject to availability; or

2. Replacement of the correct product in case of wrong item delivery; or

3. Credit note / promo code equal to the eligible product value.

Approved exchanges are usually processed within 7 to 10 working days from the date the returned product is received and approved.

7. Credit Note / Promo Code Policy

If an exchange product is unavailable, or if a credit-based resolution is approved, the customer will receive a credit note / promo code.

The credit note / promo code will be issued to the registered email address.

Conditions of Credit Note / Promo Code

1. It will be equal to the eligible returned product value.

2. Shipping charges and additional charges will not be included.

3. It will be valid for 90 calendar days from the date of issue.

4. It can be used only on the official Zero Eight Fashions website.

5. It is non-transferable.

6. It cannot be redeemed for cash.

7. It cannot be used after expiry.

8. It cannot be applied to past orders.

9. It cannot be combined with other promo codes unless specifically allowed.

10. It must be used in a single transaction. No remaining balance will be carried forward if the order value is lower than the credit note value.

If the new order value is higher than the credit note value, the customer must pay the balance amount using the available payment options.

08 / Zero Eight Fashions will not be responsible for expired, deleted, misplaced, or unused promo codes.

8. Inventory Unavailability

Sometimes, an exchange request may be approved, but the requested replacement product or size may become unavailable.

In such cases, the customer may be offered:

1. A different size, if available.

2. An alternate product of similar value, subject to customer confirmation.

3. A credit note / promo code of the eligible product value.

The Company will not be liable for any claim, loss, or compensation due to stock unavailability.

9. Customer Responsibilities

To ensure smooth processing, the customer must:

1. Raise the exchange request within the allowed timeline.

2. Provide correct order details.

3. Share clear product and packaging photographs.

4. Provide an unboxing video if requested for damage, defect, or wrong item claims.

5. Keep the product unused, unwashed, and undamaged.

6. Preserve all original tags, labels, packaging, and invoice.

7. Pack the product properly for return.

8. Cooperate with the support team during verification.

Failure to meet these responsibilities may result in rejection of the exchange request.

10. Refund and Exchange Limitations

08 / Zero Eight Fashions follows a strict non-cash refund policy.

The Company will not provide refunds through:

1. Cash

2. Bank transfer

3. UPI

4. Card reversal

5. Wallet refund

6. Original payment method

7. Any other monetary refund mode

All approved return or exchange cases will be handled through replacement or credit note, subject to this Policy.

The Company reserves the right to reject any request if:

1. The product fails inspection.

2. The product is returned after the allowed timeline.

3. The product is used, washed, damaged, or altered.

4. Tags, labels, packaging, or invoice are missing.

5. The customer submits false, incomplete, or misleading information.

6. The request appears to be fraudulent or abusive.

In rejected cases, no credit note, exchange, or refund will be issued.

11. Cancellation Policy

Order cancellation may be allowed only before the order is shipped.

Once the order is packed, dispatched, or handed over to the logistics partner, cancellation may not be possible.

If the customer wishes to cancel an order, they must email:

support@zeroeightfashion.com

Email Subject Line:

Cancellation Request: [Order ID]

If cancellation is approved before dispatch, the amount may be refunded to the original payment method or handled as per the Company's internal cancellation process.

This clause applies only to cancellations before shipment and does not apply to delivered orders.

12. Grievance Redressal

08 / Zero Eight Fashions is committed to resolving customer concerns in a fair and timely manner.

For any complaint related to exchange, credit note, wrong item, defective item, or support experience, customers may contact:

Grievance Redressal Officer

Name: [Insert Name]

Designation: Grievance Redressal Officer

Email: support@zeroeightfashion.com

Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (Excluding Public Holidays)

The complaint must include:

1. Customer name

2. Order ID

3. Product details

4. Nature of complaint

5. Supporting photographs, videos, or documents

6. Contact details

The Grievance Redressal Officer will acknowledge the complaint within 48 hours of receipt and will make reasonable efforts to resolve it within 15 days, subject to the nature of the issue and involvement of logistics partners or third parties.

13. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or related to this Policy, customer orders, exchanges, credit notes, or transactions with 08 / Zero Eight Fashions shall be subject to the exclusive jurisdiction of the courts located at Hyderabad, India.

14. Policy Updates

08 / Zero Eight Fashions reserves the right to update, modify, suspend, or withdraw this Refund & Exchange Policy at any time without prior notice.

Any updated version of this Policy will be published on the official website and will become effective from the date of posting unless stated otherwise.

Customers are encouraged to review this Policy periodically before placing orders.

Continued use of the website or purchase of products after policy updates shall be considered acceptance of the revised Policy.

15. Final Note

By placing an order on the official 08 / Zero Eight Fashions website or any authorized digital platform, the customer confirms that they have read, understood, and agreed to this Refund & Exchange Policy.

For Support

Email: support@zeroeightfashion.com